Production, Shipping and Return Policies

Production

Most items in the shop have a 7 to 10 Day production timeframe, this does not include weekends or holidays. These time frames are predetermined by our manufacturers. During the Christmas season, these time are subject to increase due to the influx of orders received.

The only product with this exception is stickers. Stickers are produced in-house. Production times for stickers are 5 to 7 business days. During the Christmas season production times increase due to the influx of orders received.

DURING FEBRUARY, OUR MANUFACTURERS TAKE A HOLIDAY VACATION BREAK. AS A RESULT, NO ORDERS ARE PROCESSED BETWEEN FEBRUARY 12TH- 16TH. PROCESSING BEGINS AGAIN ON THE 19TH.

Shipping

Overall products will arrive no later than 15 business days after production has been completed. During the holiday season shipping, times are gravely affected by USPS, UPS, FedEx, and DHL. We cannot control how quickly items are delivered by any of these services. We can only guarantee how quickly we will ship your item once production has been completed. We are not responsible for lost or stolen packages. In the event of either the customer must file a claim with the appropriate shipping carrier to obtain reimbursement for their purchase.

Returns

Please be mindful of the fact that all items, except stickers, are automatically processed, therefore please be sure that you have ordered the correct item. We do not house inventory. Everything in our shop is made on demand, therefore ALL SALES ARE FINAL. Returns are ONLY accepted on items that are damaged or in cases of a customer receiving the wrong item. For clothing items size charts are provided in the production description, please inquire with us if you're still uncertain of your size.

 

If you have any questions about our policies please contact us at info@shanieism.com. Thank you!